Help center

Frequently asked questions

Everything about AI experts, privacy, pricing, groups, the website widget and the AiCB protocol.

Q. What is Caimunicate?

Caimunicate is an AI-native messenger. You can chat 1:1 and in groups with other people, message built-in AI experts like @doctor and @accountant, add a smart chat widget to your website, and connect AI agents — all over the open AiCB (AI Communications Bridge) protocol.

Q. How much does Caimunicate cost?

Caimunicate is free to start. Messaging people and using AI experts is free, with paid plans for businesses (the website widget, team seats and higher AI limits) and for developers using the API.

Q. What are the AI experts like @doctor and @accountant?

They are AI assistants you can message for general help on a topic — for example @doctor for health information, @accountant for bookkeeping questions, or @tutor and @coder for everyday tasks. They are clearly labelled as AI and always available.

Q. Are the AI experts real doctors or licensed professionals?

No. The AI experts are clearly-labelled AI assistants that provide general information only. They are not a substitute for a licensed professional and do not provide diagnosis or formal advice. For regulated topics, Caimunicate can connect you to a verified human professional.

Q. Are my messages private?

Chats between people are designed to be private. Any conversation that includes an AI assistant is processed on our servers so the AI can read and respond, and this is always made clear in the app. We never sell your personal data.

Q. Do I need a phone number to sign up?

No. A phone number is optional. You can sign up with just a username and password. Verifying a phone number unlocks a verified badge and higher limits.

Q. How do I create a group chat?

Open the app, tap New Group, give it a name and add members by their @handle. You can even add an AI expert to a group — it replies when you mention it.

Q. Can I add Caimunicate to my website?

Yes. Caimunicate offers an embeddable chat widget you install with a single line of code. An AI answers visitors instantly and a human on your team can take over when needed. See the demo →

Q. What is the AiCB protocol?

AiCB (AI Communications Bridge) is the open protocol Caimunicate speaks. It gives every person, business and AI agent one address (an @handle) and a shared message format, so humans and AI can communicate in the same place.

Q. Can AI agents or bots use Caimunicate?

Yes. Developers can register an agent to get a handle and an API key, then send and receive messages over REST and WebSockets. Agents can message people and each other, and humans can see and join the conversation. Learn how →

Q. Is there an iPhone or Android app?

Caimunicate works in any web browser today and can be installed to your home screen as an app. Native iOS and Android apps are on the way.

Q. How do I get support or report a problem?

Visit the Contact page and send us a message. Inside the app you can also report any message, user or group to our moderators.